Global Financial Solutions Expert

4 days ago


kwun tong, Hong Kong SAR China Interactive Brokers Group, Inc. Full time
Job Description:

We are seeking a skilled Technical Support Representative to join our team at Interactive Brokers Group, Inc. As a key member of our global support team, you will be responsible for providing exceptional customer service and technical expertise to clients across various time zones.

The ideal candidate will possess excellent communication skills, a strong analytical mindset, and the ability to troubleshoot complex technical issues. You will work closely with internal teams to ensure prompt and effective resolution of client-reported issues related to our trading platforms.

Main Responsibilities:

  • Provide top-notch support to clients through phone, chat, and ticket systems
  • Troubleshoot and resolve technical issues with our desktop and mobile trading platforms
  • Collaborate with cross-functional teams to identify and escalate wide-scale technical issues

Requirements:

  • Bachelor's degree in a technical field (or equivalent experience)
  • Experience with Windows/Mac software and connectivity support
  • Excellent verbal and written communication skills
  • Fluency in Cantonese and English (Mandarin is a plus)


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