Front Desk Operations Manager

7 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time
Job Overview

The Shangri-La Group is a renowned luxury hotel operator with a strong presence in Hong Kong. As an employer, the company prioritizes its colleagues and invests heavily in their learning and development.

We are seeking a Floor Supervisor to join our team at Island Shangri-La, Hong Kong. In this role, you will be responsible for maintaining high standards of cleanliness in guest rooms and surrounding areas, communicating effectively with Room Attendants, and providing training and support as needed.

Responsibilities:
  • Ensure that guest rooms and public areas meet the highest standards of cleanliness and organization.
  • Work closely with Room Attendants to address guest concerns and provide excellent service.
  • Develop and implement strategies to improve cleaning efficiency and effectiveness.

Requirements:
  • A minimum of 3 years' experience in housekeeping, preferably in an international hotel with similar capacity.
  • Motivated, quality-driven, customer-oriented, and business results-driven individual.
  • Strong leadership and interpersonal skills, with excellent communication and problem-solving abilities.
  • Fluent spoken English, Cantonese, and Putonghua (Mandarin) with additional language proficiency an asset.

Compensation and Benefits:
We offer a competitive salary range between $35,000 and $45,000 per annum, depending on experience and qualifications. Additionally, our comprehensive benefits package includes medical insurance, retirement plan, and opportunities for career advancement within the Shangri-La Group.

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