Store Experience Lead
2 weeks ago
Company Overview:
COS is a luxury design-driven fashion brand that embodies the spirit of creativity and innovation. Our collections are crafted with meticulous attention to detail, quality, and sustainable craftsmanship, ensuring a superior product that transcends time.
Job Description:
As the Floor Manager at COS, you will play a pivotal role in delivering exceptional customer experiences, driving sales growth, and maintaining operational excellence. You will lead a dedicated team of sales assistants, empowering them to provide personalized service, product knowledge, and store experience that exceeds customer expectations.
Key Responsibilities:
- Provide high-quality customer service through styling advice, product knowledge, and store experience
- Analyze sales data and collaborate with the store manager to maximize sales performance
- Lead a team of sales assistants to achieve excellent standards of service and sales
- Support recruitment, induction, and training of new starters
- Identify future talents and develop progression plans
- Oversee store operations, including inventory management and visual merchandising
- Represent the brand as a ambassador, providing an exceptional customer experience
Required Skills and Qualifications:
- Prior retail or customer-facing experience
- Excellent communication and leadership skills
- Able to analyze sales data and drive business results
- Results-focused, multitasking, and adaptable
- Able to develop yourself and others
Benefits:
- Competitive salary and benefits package
- Clothing allowance and double pay
- Additional incentive scheme and annual leave
- Medical insurance and staff discount
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