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Citi Consumer Sales Support Analyst

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time
About Citi

Citi is a global bank with a rich history of over 200 years. We provide a wide range of financial services and products to our clients, including consumers, corporations, governments, and institutions. Our goal is to help our clients meet their biggest opportunities and face the world's toughest challenges.

Job Summary

We are currently looking for a high-caliber professional to join our team as a Consumer Sales Support Analyst. In this role, you will assist multiple production support functions to aid partners in fulfilling sales requirements, resolve basic to moderately complex sales issues, and monitor controls based on regulatory and reporting requirements.

Responsibilities
  • Assist multiple production support functions to aid partners in fulfilling sales requirements
  • Resolve basic to moderately complex sales issues based on practice and precedence
  • Monitor controls based on regulatory and reporting requirements
  • Delivery and administration of access media and sales tools and assist in the overflow of digital self-service media
  • Aid in the customer service process to ensure the quality of customer service
  • Manage the safekeeping and control of files during operation hours
  • Recommend new options to enhance productivity in accordance with established guidelines
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
  • High School diploma or equivalent
  • 2-4 years of relevant experience
  • Mandatory certifications as required, i.e. IIQE 1 & 3
  • Experience in operational processes and branch service preferred
  • Proficient computer skills with a focus on Microsoft Office applications
  • Working knowledge of related industry practices and standards
  • Consistently demonstrates clear and concise written and verbal communication
About Working at Citi

Citi is an equal opportunity and affirmative action employer. We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi.