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Chief Business Process Analyst

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time
Job Summary:

As a Chief Business Process Analyst at CHUBB, you will play a crucial role in ensuring the alignment between business users and IT on user requirements. Your primary responsibility will be to collaborate with stakeholders to gather project requirements, conduct process gap analysis, and develop business requirement documents. You will also be responsible for executing test plans, communicating UAT progress, and escalating any critical issues to the Senior Programme Manager.

Responsibilities:

  • Function as a PMO business analyst for the mid-back office in the general insurance domain
  • Collaborate with stakeholders to gather project requirements
  • Consult and collaborate with business users / functional units to understand business needs, goals and objectives, processes and requirements
  • Conduct process gap analysis, develop and review business requirement documents and to-be process maps to ensure alignment between business users and IT on user requirements
  • Execute/manage test plan & communicate UAT progress, risks, and issues to project stakeholders and escalate any critical issues to the Senior Programme Manager
  • Coordinate business verification testing to ensure overall efficiency, functionality and user friendliness of system enhancement / development
  • Manage change requests and track the progress of bug fixing for designated applications with development teams and vendors.
  • Provide roll-out and post-implementation support
  • Support programme governance, monitor project progress and escalate any risks and issues in time

Requirements:

  • Bachelor degree in Business Administration, Computer Science, Information Systems or related discipline
  • At least 3 years of experience in business analysis or project management including test planning and execution
  • Knowledge of insurance products and operation workflow and/or integration cutover plan will be an advantage
  • Knowledge of UAT methodologies, tools, and best practices is preferred
  • Excellent interpersonal, communication, negotiating and problem solving skills
  • Able to work independently and proactively to deliver in accordance with timeline
  • Good command of both written and spoken English and Chinese