Operation Specialist
3 weeks ago
About the Role:
M Marsh Hong Kong Operation and Technology department is seeking a highly skilled Operation Specialist to join our team in the Hong Kong office.
Key Responsibilities:
- Provide back-end support to business stakeholders on back-end broking functions.
- Prepare documents related to client onboarding and renewal processes, including quotations, slips, and policy checks.
- Contribute to achieving Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Turnaround Time (TAT), accuracy, and business objectives.
- Coach and motivate team members to reach team goals.
- Manage, organize, and prioritize multiple tasks for the team.
- Handle general and ad-hoc tasks assigned by the manager.
- Conduct training for new staff on broking systems, task procedures, and compliance requirements.
- Perform quality checks for Business as Usual (BAU) tasks.
Requirements:
- 3 years' experience in insurance or broking operational roles is highly preferred.
- IIQE paper 1 and 2 qualifications are preferred.
- Excellent communication skills in both verbal and written English and Chinese.
- Good interpersonal skills and problem-solving skills with the ability to work effectively with team members and all involved parties.
- Detail-minded and target-oriented.
- Willing to work in a fast-paced environment, self-motivated, and able to work under pressure.
- Good skills in software applications such as Excel, Word, and PowerPoint.
What Makes You Stand Out:
- Excellent organizational skills.
- Ability to analyze complex legal problems quickly and concisely without direct supervision.
- Ability to work independently as well as within a team.
About Us:
HK001 Marsh (Hong Kong) Limited is a leading insurance broker and risk advisor. We are committed to providing exceptional service to our clients and fostering a collaborative and inclusive work environment.
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