Ambassador for Community Engagement
1 week ago
At WeWork Greater China, we're seeking a highly motivated and detail-oriented individual to join our team as a Community Associate. In this role, you will be responsible for providing exceptional customer service and creating a positive experience for our members.
Key Responsibilities:- Hospitality and Membership Engagement
- Provide high-quality service to members and visitors, ensuring their needs are met promptly and professionally.
- Manage the community bar, ensuring it is well-stocked and maintained during working hours.
- Support move-in and move-out processes, ensuring a seamless experience for members.
- Record and respond to member needs in a timely manner, providing personalized services to enhance their productivity.
- Maintain active relationships with members through the WeWork app or website.
- Organize activities that cater to members' interests, evaluating feedback and results based on attendance, satisfaction, and impact.
- Building Operations and Management
- Conduct regular walkthroughs to address any issues, escalating recurring problems to your manager and relevant teams.
- Respond to and manage building operation-related tickets in a timely and efficient manner.
- Manage consumable inventory, ensuring compliance with brand guidelines.
- Order consumables and manage vendors, maintaining a good relationship with the landlord and property management team.
- WeWork Product Support
- Conduct building tours for prospective members, showcasing the amenities and services offered by WeWork.
- Promote WeWork products and services to members, alerting relevant teams when a member expresses interest in sales-related conversations.
We're looking for a candidate who embodies the following competencies:
- Client-centric: prioritize clients' needs, taking the initiative to understand their requirements and demonstrate empathy.
- Sales awareness: have a deep understanding of WeWork Greater China's products and services, as well as internal sales policies and directions.
- Relationship management: listen attentively, communicate authentically, and maintain trusting relationships with clients.
- Ownership: take responsibility for actions and results, conveying professionalism and a strong sense of job ownership.
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