Marketing & Community Engagement Lead

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Dream Impact ESG Innovation Lab Full time

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Direct message the job poster from Dream Impact / ESG Innovation Lab

Creating a more equitable society through social enterprises @Dream Impact

Job Summary:

Dream Impact is actively seeking an energetic, proactive, and caring person to be the face of DI in the role of Marketing & Community Engagement Lead. S/he will help us grow the community by creating engagement programs for our community of 100+ founders through: marketing our products and services on/offline, managing our social media channels, communicating with our members and managing onboarding and user journey (quarterly check-ins and membership renewal), running monthly community events, connecting partners for collaborations, managing ambassadors and community builders to co-create events and spreading awareness about Dream Impact community.

As the Marketing & Community Engagement Lead, you will have the opportunity to take ownership and responsibility within our mission-driven business. This position offers a unique blend of strategic leadership and hands-on implementation, providing you with the opportunity for professional growth while making a meaningful impact on our community and organization.

You will be working closely with the Dream Impact community, and you will report directly to the Co-Founder & Chief Catalyst, ensuring alignment with our vision and fostering collaboration across the organization.

About us:

Dream Impact exists to reimagine and deepen relationships with ourselves, with each other, and with our environment, in order to achieve sustainability and harmony.

Mission:

Dream Impact supports changemakers from different sectors through transformative experiences and community building initiatives that lead to more sustainable business models.

Key Duties and Responsibilities:

External Marketing
  • Develop and implement a marketing strategy according to objectives and budget
  • Implement key visuals for marketing posts
  • Gate keep on branding, positioning, communications, and other marketing issues
Internal Communications
  • Communicate with our 100+ impact partners on community updates, e.g. event invitations, new invoicing and booking policies, resources from the ecosystem etc.
  • Manage our WhatsApp community channels, social media channels, newsletter etc.
Community management & development
  • Manage members onboarding and user journey (quarterly check-ins and membership renewal)
  • Plan and launch community events and initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events, and managing communications within the space
  • Learn about the business and personal objectives of tenant organizations and their individual members
  • Resolve issues between members quickly and in a manner that diffuses tension
  • Plan strategically to create additional value within the community and to collaborate on implementation with team members
Events planning and execution
  • Build a quarterly calendar of coworking events that engages all stakeholders:
  • Current members: Lunch and learn session and appreciation events - happy hours, themed parties, etc.
  • Potential members: Lead generation and sales-related events
  • Local community: Identify outside organizers and encourage them to use our event space.
  • Basic Event Ops
Customer relationship management
  • Direct relevant potential, new and existing customers to the relevant person within the organization
  • Conduct tours for potential members
  • Ensure that new members will fit with DI's culture
  • Maintain a positive relationship with key stakeholders
  • Manage community P&L
Space management
  • Create a friendly environment to facilitate high member satisfaction
  • Manage onsite logistics to the satisfaction of members
  • Make recommendations to the owners about new features or perks that will entice members

Experience, Requirements and Preferences:

  • Fluent in both Cantonese and English. The ability to speak Mandarin is a plus
  • We welcome people of all educational backgrounds and experiences
  • 2+ years working experience with increasing responsibility in leadership roles
  • Experience managing corporate communications and events coordination
  • Experience with event marketing and sales
  • Passion for social entrepreneurial communities and love working with people is a must
  • Driven, high executional power, proactive, committed, curious, fast pace, people-connector, adaptable
  • High-level ethics, empathy, and dependability
  • Demonstrated ability to build and maintain relationships with key stakeholders such as event partners, sponsors, vendors, and community members.
  • Basic video editing & graphic design skills
  • Webpage management (WordPress)

Benefits and Perks:

  • Competitive salary with performance bonus structure
  • 14 days of annual + 1 day birthday annual leave per full year of employment
  • MPF contribution as well as the medical benefits under the company's insurance program
  • 3 days of volunteer leave per year to give back to the community.
  • 3 days of compassionate leave in case of family emergencies.
  • 36 hours (about 4 work days) of medical leave per year.
  • 18 hours (about 2 work days) of weekday overtime compensation per quarter.

Personal data will be used for recruitment purposes only. Rolling interviews begin immediately.

Please send your full resume and a short cover letter with the position title in the email heading to career@dreamimpacthk.com. In your cover letter, kindly include your available start date, indicating when you would be able to join our team.

If you're ready to use your marketing and people skills to make a positive impact in Hong Kong's social entrepreneurial ecosystem, we'd love to hear from you

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Marketing and Sales
  • Civic and Social Organizations
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