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Chief Operating Officer

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time

Job Summary:

The Chief Operating Officer will play a critical role in the strategic leadership and operational management of the company. This individual will be responsible for driving operational excellence, enhancing customer experience, leading business transformation, and ensuring the efficient execution of the company's business strategies.

Key Responsibilities:

1. Strategic Leadership

  • Develop and implement operational strategies aligned with the company's overall goals and objectives.
  • Collaborate with the Country President and other senior executives to set and drive the company's strategic direction.
  • Lead initiatives to optimize operational efficiency and effectiveness across the organization.

2. Operational Management

  • Oversee day-to-day operations, ensuring the smooth functioning of all business units.
  • Implement and manage operational policies, procedures, and processes to improve productivity and performance.
  • Ensure compliance with regulatory requirements and industry standards.

3. Customer Experience

  • Enhance customer service standards to deliver a superior client experience.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Monitor customer feedback and address issues promptly to maintain high levels of customer trust and loyalty.

4. Financial Oversight

  • Manage the company's operational budget, ensuring effective cost control and resource allocation.
  • Monitor financial performance and implement measures to achieve financial targets.
  • Collaborate with the CFO to align operational initiatives with financial goals.

5. Team Leadership

  • Lead, mentor, and develop a high-performing operations team.
  • Foster a culture of collaboration, innovation, and continuous improvement.
  • Ensure effective communication and coordination among various departments and teams.

6. Innovation and Improvement

  • Lead initiatives to enhance services capabilities and offerings for customers, including expanding the medical ecosystem and developing new value-added services and benefits to improve overall customer experience.
  • Identify and implement technological solutions to enhance operational efficiency.
  • Drive continuous improvement initiatives to streamline processes and reduce costs.
  • Stay abreast of industry trends and best practices to maintain a competitive edge.

Qualifications:

  • Bachelor's degree in Business Administration, Finance, or a related field; MBA or equivalent advanced degree preferred.
  • Minimum of 10 years of experience in operational management within the insurance industry.
  • Proven track record of strategic planning and execution.
  • Strong understanding of the life insurance industry and regulatory environment in Hong Kong.
  • Exceptional leadership, communication, and interpersonal skills.
  • Ability to drive change and foster a culture of innovation and continuous improvement.
  • Strong financial acumen and experience in budget management.

Personal Attributes:

  • Strategic thinker with a hands-on approach.
  • Results-oriented and able to work under fast-paced, high-pressure, and dynamic environment.
  • High integrity and commitment to ethical business practices.
  • Customer-centric mindset with a passion for excellence.