Senior Regional IT Analyst
3 weeks ago
Job Summary
We are seeking a highly skilled and experienced IT professional to join our team at Ogier as a Senior Regional IT Analyst. This role will be responsible for providing technical support and guidance to our business users across all jurisdictions.
Key Responsibilities
- Provide first point of contact for support or service calls on a daily or weekly basis.
- Supervise team members, ensuring work is allocated and completed effectively and to the required standards.
- Provide hardware and software support locally and remotely for all Ogier jurisdictions.
- Complete daily operational tasks and manage calls in accordance with the Service Desk process and procedures.
- Support presentations, video conferencing, and telephone conferencing both on and off site.
- Notify the Technical Support Team Manager of any ongoing faults and training-related support calls.
- Liaise with the wider Support Team regarding outstanding calls and managing customer expectations.
- Provide excellent customer service at all times, striving to exceed client and business expectations.
Requirements
- A minimum of 5 years' experience in a similar role.
- Experience in Microsoft Office 365 and Windows 11-based operating systems.
- An excellent understanding of Windows OS and iOS mobile devices.
- Proficient with or able to quickly learn to use a broad array of networking and systems hardware and software.
- Examples of previous IT projects undertaken or personal study on-going would be a good support to the application.
- Ability to maintain a high standard of customer service within a Service Desk environment.
- Exceptional analytical and problem-solving skills.
- Advanced collaboration, communication, and interpersonal skills.
- Strong organizational skills with the ability to multi-task, manage time effectively, and handle tight deadlines.
- Commitment to on-going professional study and examinations is essential to succeed in the role.
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