Senior Regional IT Analyst

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Ogier Full time

Job Summary

We are seeking a highly skilled and experienced IT professional to join our team at Ogier as a Senior Regional IT Analyst. This role will be responsible for providing technical support and guidance to our business users across all jurisdictions.

Key Responsibilities

  • Provide first point of contact for support or service calls on a daily or weekly basis.
  • Supervise team members, ensuring work is allocated and completed effectively and to the required standards.
  • Provide hardware and software support locally and remotely for all Ogier jurisdictions.
  • Complete daily operational tasks and manage calls in accordance with the Service Desk process and procedures.
  • Support presentations, video conferencing, and telephone conferencing both on and off site.
  • Notify the Technical Support Team Manager of any ongoing faults and training-related support calls.
  • Liaise with the wider Support Team regarding outstanding calls and managing customer expectations.
  • Provide excellent customer service at all times, striving to exceed client and business expectations.

Requirements

  • A minimum of 5 years' experience in a similar role.
  • Experience in Microsoft Office 365 and Windows 11-based operating systems.
  • An excellent understanding of Windows OS and iOS mobile devices.
  • Proficient with or able to quickly learn to use a broad array of networking and systems hardware and software.
  • Examples of previous IT projects undertaken or personal study on-going would be a good support to the application.
  • Ability to maintain a high standard of customer service within a Service Desk environment.
  • Exceptional analytical and problem-solving skills.
  • Advanced collaboration, communication, and interpersonal skills.
  • Strong organizational skills with the ability to multi-task, manage time effectively, and handle tight deadlines.
  • Commitment to on-going professional study and examinations is essential to succeed in the role.


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