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Order Management System Product Expert

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Enfusion Full time

**The Role of a Product Specialist**: As a liaison between client-facing teams and internal development and product teams, the Product Specialist plays a crucial role in delivering exceptional support to clients.

**Key Responsibilities**:

  • Deploy and provide level II support for trader workflows, FIX connectivity, allocations, order sizing, pre-trade compliance, and more.
  • Collaborate with technology and OEMS product teams to optimize processes and enhance communication within the organization.
  • Investigate and escalate technical issues as needed.

**What You'll Do**:

  1. Provide specialized support to enterprise clients.
  2. Assess patterns in support tickets, requests, and alerts to increase efficiencies in training and support.
  3. Work with development teams to forecast severity of issues and throughput for fixing issues across teams.

**Required Skills and Qualifications**:

  • 1+ years of experience in electronic trading (preferably full-time or internship).
  • Bachelor's Degree in Finance, Economics, Computer Science, or a related field (preferred).
  • Exposure to the investment industry, preferably buy-side.
  • Familiarity with Java, JavaScript, and basic knowledge of trader workflows, FIX connectivity, allocations, and order sizing.
  • Familiarity with JSON, XML, and UNIX (a plus).
  • Jira/Zendesk/Logs experience.
  • Excellent verbal and written communication skills.