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Order Management System Product Expert
1 week ago
**The Role of a Product Specialist**: As a liaison between client-facing teams and internal development and product teams, the Product Specialist plays a crucial role in delivering exceptional support to clients.
**Key Responsibilities**:
- Deploy and provide level II support for trader workflows, FIX connectivity, allocations, order sizing, pre-trade compliance, and more.
- Collaborate with technology and OEMS product teams to optimize processes and enhance communication within the organization.
- Investigate and escalate technical issues as needed.
**What You'll Do**:
- Provide specialized support to enterprise clients.
- Assess patterns in support tickets, requests, and alerts to increase efficiencies in training and support.
- Work with development teams to forecast severity of issues and throughput for fixing issues across teams.
**Required Skills and Qualifications**:
- 1+ years of experience in electronic trading (preferably full-time or internship).
- Bachelor's Degree in Finance, Economics, Computer Science, or a related field (preferred).
- Exposure to the investment industry, preferably buy-side.
- Familiarity with Java, JavaScript, and basic knowledge of trader workflows, FIX connectivity, allocations, and order sizing.
- Familiarity with JSON, XML, and UNIX (a plus).
- Jira/Zendesk/Logs experience.
- Excellent verbal and written communication skills.