Cloud Management Specialist

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full time

About the Role

FWD Life Insurance Corporation is seeking a highly skilled Cloud Management Specialist to lead and manage its cloud operations team. This individual will play a critical role in supporting the company's business targets and goals, as well as developing and implementing infrastructure solutions that meet strategic priorities.

Key Responsibilities

  • Evaluate and resolve service issues, design tools and automation to prevent problem recurrence;
  • Assist support teams and services with cloud questions, systems settings, problem resolution;
  • Provide support for managing security-related settings of cloud environments;
  • Work with developers, security teams, and other project teams to create and maintain cloud infrastructure;
  • Participate in creating and maintaining automated monitoring and reporting of cloud infrastructure health, performance, and cost control;
  • Manage the monitoring, updating, optimization, redundancy, stability of cloud systems;
  • Implement Infrastructure as Code to improve accuracy and efficiency of cloud operations;
  • Participate in any cloud projects deemed necessary by the organization;
  • Ensure the team follows Standard Operating Procedure (SOP) in day-to-day operations;
  • Lead the cloud operation team to provide day-to-day support of FWD Group & BU and 7x24 hours support for business systems, ensuring shared services meet defined SLA;
  • Manage implementation of cloud program by coordinating all project management activities;
  • Establish strong relations and partnerships with major vendors and system integrators to work with them in maximizing FWD's investment in new technology.

Requirements and Qualifications

  • Degree holder in Computer Science / Information Technology or equivalent with more than 6 years of relevant experience, including 2 years in managerial level;
  • ITIL foundation certification with relevant experience in this area;
  • Holding professional qualification(s) preferred, e.g., AWS/Azure certification is highly desirable;
  • Solid experience in regional hybrid environment, multi-availability zones, and multi-landing zones environment;
  • Experience and knowledge of containers, orchestration tools, and container administration, e.g., AWS EKS, Kubernetes, Infrastructure as Code (Ansible/Terraform);
  • Project management skill is preferred;
  • Advanced level in cloud (AWS) services, preferable with knowledge in multiple AWS services such as Compute, Storage, Containers, Serverless, Analytics, Database, Management & Governance;
  • Knowledge of Infrastructure as Code tools like Ansible, Terraform;
  • Able to participate in fast-paced DevOps and Engineering teams within Scrum agile processes;
  • Excellent verbal and written communication skills in English;
  • Perseverance and rigor in tasks to accomplish;
  • Ability to respect commitments, prioritize tasks, and follow procedure;
  • Oriented on teamwork, collaboration, and knowledge sharing;
  • Excellent problem-solving skills;
  • Autonomy.

Salary Range

The estimated annual salary for this position is between $120,000 and $180,000, depending on qualifications and experience.

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