Restaurant Operations Manager

5 days ago


Shatin, Sha Tin, Hong Kong SAR China Pirata Group Full time
About the Role
We are seeking a highly motivated and charismatic Restaurant Operations Manager to join our team at Pici Sha Tin. This renowned destination for hand-rolled pasta made fresh daily in New Town Plaza is known for its exceptional guest experience.
As a key member of our management team, you will oversee the planning, organizing, and training necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality and cleanliness.
The ideal candidate is passionate about hospitality, has 3 to 5 years of experience in the food & beverage industry, and a minimum of one year experience as an assistant manager in a highly regarded restaurant. They should be hands-on, enjoy being guest-facing, and possess excellent leadership skills.

Key Responsibilities
  • Ensure the smooth running of the restaurant by leading and motivating your team to provide exceptional service.
  • Train and develop your team in all aspects of service to deliver a consistent and high-quality guest experience.
  • Be the face of operations and take ownership of delivering exceptional guest service, resolving any issues promptly, and ensuring customer satisfaction.
  • Monitor stock levels and manage inventory effectively.

Requirements
  • A minimum of 3+ years' experience in the hospitality industry with a strong background in restaurant management.
  • A minimum of 1 year experience as an assistant manager in a high-end restaurant.
  • Possess a passion for contemporary Japanese cuisine and a deep understanding of the importance of quality ingredients.
  • Demonstrate a positive attitude with a strong teamwork mindset, sense of responsibility within your role, and fluency in English.
  • Embodies our core values - Teamwork, Be Nice, Commitment, and Positivity.


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