Experience Optimization Lead

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
About the Role

This Digital Experience Manager position is part of our Digital Experience Department (DEX), which focuses on delivering exceptional digital experiences that integrate seamlessly into our brand. As a key member of this team, you will play a vital role in enhancing Cathay Pacific's digital presence through effective portfolio management.

You will be responsible for driving strategic alignment and optimizing resource allocation for our digital product portfolio. Your primary focus will be on maintaining portfolio roadmaps, managing dependencies, and prioritizing investments to maximize value. You will also track performance metrics and facilitate portfolio planning sessions to provide clear insights to senior stakeholders.

  • Main Objectives:
  • Enhance Cathay Pacific's digital presence through effective portfolio management.
  • Drive strategic alignment and optimize resource allocation for our digital product portfolio.
  • Maintain portfolio roadmaps, manage dependencies, and prioritize investments to maximize value.

Skills and Qualifications

  • Bachelor's degree in Business, Engineering, or related field.
  • Minimum 8 years of experience in portfolio management and/or relevant experience in digital product management, consulting, or related areas.
  • Experienced with Product Operating Models and Agile Delivery Frameworks.
  • Experienced in training, mentoring, and coaching.
  • Strong analytical and problem-solving skills.
  • Self-motivated, active listener, able to share ideas, takes initiative to solve problems proactively, and is willing to give extra effort to get the job done.
  • Strong change agent with good interpersonal skills.
  • Mobile and willing to work outside of your comfort zone.
  • Proficiency in spoken and written English; Cantonese or Mandarin will be an advantage.


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