Lead Quality Assurance Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

HKT is looking for a dedicated professional to enhance our team as a Lead Quality Assurance Specialist.

Key Responsibilities:

  • Oversee customer interactions, including phone communications, to uphold established quality benchmarks.
  • Detect recurring challenges and propose solutions to management for the ongoing enhancement of our customer support.
  • Generate detailed analytical reports for management assessment.
  • Suggest QA protocols for ongoing projects and services.
  • Undertake additional tasks as necessary.

Work Schedule & Location:

  • Monday to Friday (09:00am – 06:00pm)
  • Location details will be provided during the recruitment process.

Qualifications:

  • Form 5 / DSE Graduate or higher with at least 1-2 years of experience in Quality Assurance.
  • Completion of IIQE Papers I, II, III is a plus.
  • Proficient in MS Office applications.
  • Strong spoken Chinese and basic written English skills.
  • Capable of working independently and possessing strong interpersonal abilities.
  • A solid customer service orientation, assertiveness, and a results-driven approach.

Benefits:

  • 14 days of paid annual leave.
  • Discretionary bonus opportunities.
  • Comprehensive medical and dental insurance.
  • Structured training programs.
  • Employee discounts.
  • Clear and promising career advancement pathways.

Application Process:

Interested candidates are encouraged to submit their CV through the appropriate channels.

HKT is committed to equal employment opportunities and invites applications from all qualified individuals. All information provided will be treated with the utmost confidentiality and used solely for recruitment purposes. Personal data submitted by job applicants will be handled in accordance with the employer's privacy policy, which is available upon request.



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