Lead Quality Assurance Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

HKT is on the lookout for a talented individual to enhance our support team as a Lead Quality Assurance Specialist.

Your Responsibilities:

  • Oversee customer interactions, including phone communications, to uphold the established quality benchmarks.
  • Detect recurring challenges and propose enhancements to management for the ongoing improvement of our customer support.
  • Generate analytical reports for managerial assessment.
  • Suggest QA protocols for ongoing projects and services.
  • Execute additional tasks as necessary.

Work Schedule & Location:

  • Monday to Friday (09:00am – 06:00pm)
  • Location near MTR station.

Qualifications:

  • Form 5 / DSE Graduate or higher with at least 1-2 years of experience in Quality Assurance.
  • Completion of IIQE Paper I, II, III is advantageous.
  • Proficient in MS Office applications.
  • Strong spoken Chinese and basic written English skills.
  • Ability to work independently and possess strong interpersonal skills.
  • A robust customer service orientation, assertiveness, and a results-driven approach.

What We Provide:

  • 14 days of paid annual leave.
  • Discretionary bonus.
  • Comprehensive medical and dental benefits.
  • Structured training programs.
  • Employee discounts.
  • Clear and promising career advancement opportunities.

Application Process:

Please submit your CV through the designated application channels.

HKT is committed to equal employment opportunities and encourages applications from all qualified individuals. All information provided will be handled with strict confidentiality and utilized solely for recruitment purposes. Personal data submitted by applicants will be managed in accordance with the employer's privacy policy, which can be made available upon request.



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