Benefits Delivery Coordinator
5 days ago
Elevating Customer Experience and Success
We are seeking a skilled and motivated professional to join our team as an Assistant Manager, Employee Benefits Client Management. In this role, you will be responsible for:
Main Responsibilities:
- Working closely with Senior Managers to track daily routine cases and task assignments.
- Delivering excellent support services to all sales channels, ensuring efficient EB business operations and high customer satisfaction.
- Creating and maintaining informative Management Information Reports to keep management updated on new business onboarding, account servicing, and renewal performance.
- Driving initiatives to enhance process efficiency and productivity.
- Ensuring timely and effective new business onboarding, after-sales services, and renewal process support through active customer engagement and prompt follow-ups.
- Collaborating with internal teams to monitor policy issuance and service quality improvements.
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