Benefits Delivery Coordinator

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Elevating Customer Experience and Success

We are seeking a skilled and motivated professional to join our team as an Assistant Manager, Employee Benefits Client Management. In this role, you will be responsible for:

Main Responsibilities:

  • Working closely with Senior Managers to track daily routine cases and task assignments.
  • Delivering excellent support services to all sales channels, ensuring efficient EB business operations and high customer satisfaction.
  • Creating and maintaining informative Management Information Reports to keep management updated on new business onboarding, account servicing, and renewal performance.
  • Driving initiatives to enhance process efficiency and productivity.
  • Ensuring timely and effective new business onboarding, after-sales services, and renewal process support through active customer engagement and prompt follow-ups.
  • Collaborating with internal teams to monitor policy issuance and service quality improvements.


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