Senior Banking Executive

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Business Function
As a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals and aspirations. With a comprehensive range of financial solutions, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we empower our customers to succeed at every stage of their lives.

Key Responsibilities
  1. Team Leadership
  • Identify and acquire new customers, and collaborate with external partners to drive business referrals.
  • Lead and mentor a team of Business Development Executives.
  • Provide exceptional customer service, addressing inquiries and complaints in a timely and professional manner.
  • Drive engagement metrics, including credit card sales, qualified ratios, wealth management accounts, and mobile activity.
  • Review and optimize sales processes and customer journeys to enhance overall customer experience.

Relationship Building and Account Servicing
  • Establish and maintain strong relationships with internal and external partners.

Customer Experience Management
  • Ensure Business Development Executives deliver exceptional service to customers, meeting the Bank's service standards.
  • Process and follow up on customer requests and inquiries to ensure customer satisfaction.

Account Opening System Support
  • Support ad-hoc projects as required by management or on a project basis.

Sales Governance and Compliance Control
  • Adhere to the Bank's policies, standards, operations guidelines, procedures, security, and internal control measures.
  • Comply with regulatory requirements and the Code of Conduct, particularly those applicable to sales staff, including licensing, fitness and propriety, KYC, FNA, anti-money laundering, and documentation completeness.

Requirements
  1. Degree holder in a business or finance-related field.
  2. Preferably holds a TR (Long Term) license with passes in IIQE papers 1 & 3, or equivalent.
  3. Preferably holds a TR (General & Long Term) license with passes in IIQE papers 2 & 5, or equivalent.
  4. Preferably holds an RI (Regulated Activities: Type 1 & 4) license with passes in HKSI Licensing Examination Papers 1, 7 & 8, or equivalent.
  5. Fluent in Cantonese, Mandarin, and English.

Apply Now
We offer a competitive salary and benefits package, as well as the opportunity to develop your skills and advance your career in a dynamic and supportive environment.

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