Systems and Process Expert

6 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Job Summary

We are seeking a highly skilled Systems and Process Expert - HRIS & Payroll to join our team. As a Systems and Process Expert, you will be responsible for overseeing the application and integrations support for employee systems, including HRIS, Payroll, Employee Web Portal, Collaboration tool and Business Process Management system.

The successful candidate will have experience in HRIS, Payroll, Workflow Management and Web Content Management support, as well as systems implementation/enhancement/configurations. Additionally, they will have knowledge in WORKDAY or any other HCM systems and Payroll, as well as vendor management experience.

Key Responsibilities

The Systems and Process Expert will be responsible for:

  1. Overseeing application and integrations support for employee systems.
  2. Managing external service providers to deliver quality system support and to implement enhancements and deploy patch releases to improve the system performance.
  3. Participating in different employee systems projects making sure that business needs are well understood and support the project delivery.
  4. Overseeing application and integrations support for employee systems including HRIS, Payroll, Employee Web Portal, Collaboration tool and Business Process Management system.
  5. Understanding and analyzing user requirements, confirming scope and documenting business requirements. Working closely with external service providers to implement system enhancements and upgrades to improve the effectiveness and usage of the system.
  6. Collaborating with integration teams to manage employee data interfaces between core HRIS and other corporate systems.
  7. Acting as tier-2 application support subject matter expert to manage incident and service requests raised by end-users, as well as facilitating business change requests for configuration changes.
  8. Supporting in project activities – facilitating application testing and liaising with internal users and external service providers to ensure deliverables meet requirements.
  9. Maintaining good communication between vendors, business users and other teams.

Requirements

To be successful as a Systems and Process Expert - HRIS & Payroll, you will need:

  • A university degree in Information Technology, Business, HR or related disciplines.
  • PMP or PRINCE2 certified is desirable.
  • 3-5 years' experience as a Business Analyst or System Analyst for employee systems.
  • Experience in HRIS, Payroll, Workflow Management and Web Content Management support.
  • Experience in systems implementation/enhancement/configurations.
  • Experience working at a Regional level (with multiple APAC countries).
  • Experience in retail, hospitality or luxury retail desired.
  • Knowledge in WORKDAY or any other HCM systems and Payroll is preferable.
  • Vendor management experience is desired.
  • Knowledge in Adobe CQ, PHP, Oracle and SQL, HTML is preferable.


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