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System Engineer

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Kinetix Systems Limited Full time
Job Responsibilities
  • Provide first-level technical support to end-users for hardware, software, network, and cloud-related issues.
  • Diagnose and troubleshoot IT problems, including desktop applications, operating systems, and network connectivity issues.
  • Log, track, and resolve support requests in the ticketing system, ensuring timely responses and follow-ups.
  • Assist in training users on new software applications and systems to enhance their productivity.
  • Maintain accurate documentation of issues, resolutions, and user guides to improve support processes.
Requirements
  • Higher Diploma or above in Computer Science, Information System or related disciplines.
  • 1-2 years of relevant working experience in a technical support or helpdesk role.
  • CompTIA A+, Microsoft certifications, or similar qualifications are a plus.
  • Strong troubleshooting experience in IT hardware, software, and operating systems.

If you enjoy working in a friendly and challenging environment, please send your full resume with your availability, last/current and expected salary by clicking 'Apply Now'.

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