Data Centre Operations Specialist

2 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Job Overview:

Classy Wheeler Limited is seeking a Data Center Facility Manager to manage our data centre operations team. The successful candidate will be responsible for ensuring the smooth daily operation of our data centre facilities and providing exceptional customer service to VIP clients.

  1. You will be responsible for coordinating with vendors to fulfill post-sale service level agreements and developing strategies to improve daily operations.
  2. Additionally, you will maintain good customer and business partner relationships, handle complaints effectively, and promote the company's data centre services to generate new business opportunities.
  3. Key responsibilities include managing day-to-day data centre operations, ensuring the highest level of service delivery, and coordinating with vendors to fulfill post-sale service level agreements.

Requirements:

  1. Bachelor's degree or above in telecommunications, electronic engineering, or a related field.
  2. At least 5 years of experience in data centre operations; telecom industry background is an advantage.
  3. Familiarity with data centre facilities, transmission, and IP networks.
  4. Knowledge of data centre daily operations and best practices.
  5. Excellent communication, interpersonal, and presentation skills.
  6. Customer-oriented service mindset and ability to work under pressure.
  7. Proficiency in both spoken and written English and Chinese, including Cantonese and Mandarin.


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