Railway Station Operations Manager

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

Job Description:

About the Position

The MTR Corporation is a leading transportation provider in Hong Kong, and we are currently seeking a highly skilled and motivated individual to fill the role of Station Officer-High Speed Rail. This is an exciting opportunity to work in a fast-paced environment where no two days are the same.

Key Responsibilities:

  • Perform station duties such as platform supervision, train service recovery, station inspection, and crowd control
  • Operate the Customer Service Centre and handle Automatic Fare Collection system and equipment
  • Provide world-class customer services in accordance with the service standards and targets

Requirements:

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. A minimum of 2 years' work experience in a related field is preferred, although not essential. Proficiency in English, Cantonese, and Putonghua is required, as well as knowledge of simplified Chinese characters.

What We Offer:

We offer a competitive salary package, including a basic salary of HK$22,000 per month, shift duty related allowance*, laundry allowance, 13th month pay, and annual discretionary award. You will also receive a Joining Bonus of HK$12,000, subject to the terms and conditions of the relevant programme. Reporting for duty during adverse weather will be eligible for related allowances.



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