Quality Assurance and Compliance Officer

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

HSBC's Wealth and Personal Banking division is seeking a high-calibre professional to join our team as a Quality Assurance Officer. In this role, you will be responsible for handling irregular refunds, carrying out investigations, and resolving irregular cases.

About You

We're looking for a motivated and dedicated person who collaborates well and can build strong and reliable relationships. We want to see our people grow and develop, so that we can support you throughout your career journey with HSBC.

Principal Responsibilities
  • Handle verbal and written enquiries and resolve complaints in an effective and efficient manner.
  • Liaise with working parties internally and externally to support new product launches and marketing promotions.
  • Monitor the on-site terminal performance and maintenance service provided by service providers.
  • Support the monitoring of the PPS internet site performance and member banks' and key merchants' systems.


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