Branch Service Executive

23 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Company Overview

Hang Seng Bank Limited is a leading financial institution committed to service excellence. Our employees are our most valuable resource, and we strive to create an optimal workplace experience. With over 260 branches and automated banking centres, we serve more than half of the adult population in Hong Kong.

Salary and Benefits

We offer attractive basic salaries with monthly counter service allowances. Our comprehensive benefits package includes healthcare insurance coverage for employees and their families, as well as a retirement benefit scheme with employer contributions. Employees also enjoy preferential interest rates for staff housing loans up to 100% of property valuation or purchase price.

Job Description

As a Branch Service Executive I (C), you will be responsible for providing quality customer service through efficient and customer-friendly counter transactions. You will support excellent service delivery, ensure remarkable customer experiences, and deliver banking services and solutions by understanding customer needs and making appropriate referrals. Additionally, you will support branch operations & services, adhere to relevant guidelines and procedures, promote e-service registration & improve penetration, and drive business and servicing model transformation.

Required Skills and Qualifications

To succeed in this role, you should have an associate degree or higher diploma holder; or HKCEE / HKDSE with at least five subjects at Grade E / Level 2 / 'Attained' or above, including Chinese, English, and Mathematics, plus work experience. Alternatively, less academically qualified candidates with relevant work experience may also be considered. Strong service orientation, good interpersonal and communication skills, self-motivation, attention to detail, eagerness to learn, and a positive attitude are essential qualities for this position.

What We Offer

In addition to a competitive salary and comprehensive benefits package, we offer progressive career advancement opportunities, recognizable corporate training and development programs, and a dynamic working environment. If you are a high-calibre professional seeking to join a reputable financial institution, please explore this opportunity further.

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