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Product Operations Coordinator

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time
Product Operations Associate

We are seeking a highly motivated and detail-oriented Product Operations Associate to join our team. As a key member of our project management and delivery team, you will play a critical role in ensuring the success of delivering high-quality product offerings across all our platforms.

Key Responsibilities:
  • Coordinate the release of diverse product offerings, ensuring timely and efficient execution.
  • Collaborate closely with stakeholders to gather requirements for release execution, driving cross-functional teams to prioritize and spec out product issues.
  • Implement standard operating procedures (SOPs) with diligence to ensure error-free implementation of changes, identifying blockers and bottlenecks of existing operational processes and recommending solutions and enhancements.
  • Drive and implement improvements to existing workflows and tools to enhance release efficiency across all products, managing release timelines that meet management and team expectations.
  • Review escalated issues from customer service and follow up with appropriate stakeholders, ensuring seamless communication and resolution.
Requirements:
  • Ability to collaborate well with people at all levels, demonstrating excellent interpersonal, communication, organization, and prioritization skills.
  • High attention to detail and personal quality standards, with a determined approach to troubleshooting problems and driving positive changes.
  • Willingness to take on new challenges and learn, with a strong motivation to drive innovation and excellence.
  • Familiarity with spreadsheets and basic data tracking tools, with an analytical and data-driven work style.
What We Offer:
  • Competitive salary and medical insurance package with extended coverage to dependents.
  • Attractive annual leave entitlement, including birthday and work anniversary leave.
  • Flexi-work hour and hybrid or remote set-up, with opportunities for career growth and development.
  • Visa card provided upon joining, with benefits packages varying depending on region requirements.

We are an equal opportunities employer, committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. We value diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.