Senior Officer, Operations Risk and Compliance

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

About Dah Sing Financial Group

The Dah Sing Financial Group is a leading financial services group in Hong Kong offering banking, insurance, financial, and other related services through its growing network of over 70 branches in Hong Kong, Macau, and Mainland China.

We value caring, teamwork, and progressiveness. We recognize that everyone is unique and different in talent but alike in the capacity for growth. Our goal is to shape a culture that creates a sense of pride in achieving something beyond just a job and an environment where you can be your true and authentic self like at home.

Job Purpose:

To ensure all DCD operation processes are fully complied with the regulations and standards set by the Bank and regulators. Provide support to operation risk/compliance reporting and monitoring of respective Business Banking and Direct Channels sections.

Main Responsibilities:
  • Help prepare operation risk/compliance-related reports, ensuring timely completion of quality control and risk assessment.
  • Regularly review call quality & call monitoring support to ensure the team meets the quality standard and complies with regulatory compliance.
  • Handle customer complaints, conduct complaint investigations, analyze complaint cases, and provide proper feedback to frontline staff.
  • Provide regular training/coaching to frontline staff on the control perspective.
  • Compile and review operation flows from time to time.
  • Comply with internal guidelines, legal, and regulatory requirements when delivering job duties.
  • Complete ad-hoc tasks assigned by the Manager, Quality & Operation Control/Senior Manager of the respective section.
Incumbent Requirements:
  • Post-secondary education with at least 3 years' relevant experience, preferably in banking, telemarketing customer services-related areas.
  • Familiarity with banking products and operation flow.
  • Ability to work independently with good analytical and logical skills.
  • Good people management, staff coaching, and training skills.
  • Capable of interacting with business partners, both internal and external.
  • Detailed-minded and a good team player.
  • Excellent reading and writing communication in English.
  • Excellent presentation/command skills in both English and Chinese.

Estimated Salary: HKD 55,000 - HKD 85,000 per annum, depending on qualifications and experience. Please note that only shortlisted candidates will be notified.



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