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Network Engineer
2 months ago
China Mobile Hong Kong Co. Ltd. is seeking a highly skilled Network Engineer - Fixed Network to join our team. As a key member of our network operations team, you will be responsible for providing field service support on Home Broadband Business (HBB) and ensuring the delivery of high-quality services to our customers.
Key Responsibilities- Provide field service support on HBB, including on-site support, fault diagnosis, and commissioning.
- Handle customer complaints, conduct case evaluations, investigations, and follow-ups.
- Analyze and investigate complaint cases, providing resolutions and improving service quality.
- Monitor and analyze data to ensure quality of service delivery and implement improvements.
- Conduct field service quality control and work practice formulation to ensure quality assurance.
- Collaborate with internal and external stakeholders to implement operational excellence.
- Develop and maintain sound knowledge of HBB-related Value-Added Services (VAS).
- Bachelor's or Postgraduate degree in Information Technology, Computer Science, Telecommunication Engineering, or Enterprise Engineering, or a relevant professional qualification.
- Minimum 3 years' solid experience in a relevant field.
- Strong capability for learning and growth.
- Strong knowledge and industrial background in XGS-PON/GPON network, transmission, block wiring, and broadband services.
- Strong sense of customer satisfaction in service delivery.
- Self-motivated and result-oriented, with the ability to work independently.
- Good troubleshooting ability, fault analysis, and problem-solving skills.
- Good initiative, leadership, interpersonal, presentation, consultative, and communication skills.
- CCNA/CCNP or any IT-related certificate is preferred.
- Knowledge of Putonghua is an advantage.
- Discretionary Performance Bonus.
- Meal Allowance.
- Life Insurance.
- Medical Insurance.
- Education Subsidies.
- Birthday Gift.
- Marriage Leave.
- Birthday Leave.
- Staff Discount.
