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Network Engineer

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time
Job Title: Engineer, Fixed Network

At China Mobile Hong Kong Co. Ltd., we are seeking a highly skilled and motivated Engineer, Fixed Network to join our team.

Job Summary:

We are looking for a talented individual to provide field service support on Home Broadband Business (HBB) and conduct on-site support, fault diagnosis, and commissioning. The successful candidate will be responsible for handling customer complaints, analyzing and investigating cases, and providing resolutions. Additionally, the role involves data analysis, monitoring quality of service delivery, and implementing operational excellence.

Key Responsibilities:
  • Provide field service support on HBB and conduct on-site support, fault diagnosis, and commissioning.
  • Handle customer complaints, analyze and investigate cases, and provide resolutions.
  • Conduct data analysis and monitor quality of service delivery for improvement and service excellence.
  • Implement operational excellence and work with internal and external stakeholders.
  • Sound knowledge of installation and maintenance of HBB-related VAS.
Requirements:
  • Bachelor or Postgraduate degree in Information Technology, Computer Science, Telecommunication Engineering, or Enterprise Engineering.
  • Minimum 3 years' solid experience in a relevant field.
  • Strong capability of learning and growth.
  • Strong knowledge and industrial background on XGS-PON / GPON network, transmission, block wiring, and broadband services.
  • Strong sense of customer satisfaction in service delivery.
  • Self-motivated and result-oriented, able to work independently.
  • Good troubleshooting ability, fault analysis, and problem-solving skills.
  • Good initiative, leadership, interpersonal, presentation, consultative, and communication skills.
What We Offer:
  • Discretionary Performance bonus.
  • Meal Allowance.
  • Life insurance.
  • Medical insurance.
  • Education subsidies.
  • Birthday gift.
  • Marriage leave.
  • Birthday leave.
  • Staff discount.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and talented individual who is passionate about delivering exceptional service, please submit your application.