Senior Network Infrastructure Manager

20 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Classy Wheeler Limited

Job Title: Senior Network Infrastructure Manager

Location: Varies, Salary Estimate: $120,000 - $180,000 per year

Job Description:

We are seeking a highly experienced and skilled Service Delivery Manager to lead our network infrastructure team. The successful candidate will be responsible for ensuring the delivery of high-quality services to our clients.

Responsibilities:

  • Lead virtual teams to effective service delivery based on ITIL process framework
  • Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business user for service delivery
  • Interact with customers to understand Service Level Agreements and ensure that all services and support functions remain responsive to customer needs
  • Ensure high quality of client service by clearly defining service scope and continuously carrying out due diligence and other assessment as needed
  • Proactively drive the resolution of incidents, planned/unplanned changes and ah-hoc client issues requiring additional support and initiate timely escalation to clients and internal parties
  • Prepare regular operation report on overall platform status (including capacity, performance, service level & etc.)

Requirements:

  • Degree in Information Technology or related discipline
  • At least 8+ years of relevant experience and 5 years are managerial
  • Experience in change, incident, problem and vendor management
  • Experience in networking, IT support and system administration
  • Experienced in IT service management such as ITIL framework
  • Knowledge of information security services and products, including but not limited to Firewalls, IPS, Web, DLP, Cloud Security etc.
  • Holder of professional certifications such as ITIL, CCNP would be a plus
  • Able to build strong relationships with people at all levels in the organization
  • Good analytical, persuasive, influential and problem-solving skills
  • Strong communication skills in both written and spoken Chinese and English


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