Community Ambassador

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China WeWork Greater China Full time

WeWork Greater China is seeking a highly motivated and client-centric Community Associate to join our team. As a key member of our community team, you will be responsible for providing exceptional service to our members, promoting WeWork's products and services, and maintaining a positive and engaging community atmosphere.

Key Responsibilities:
  • Hospitality and Membership Engagement
    • Manage the community bar during set working hours and provide high-quality service to members and visitors.
    • Take care of member needs and personalize their experience.
    • Support move-in and move-out processes for members.
    • Record and support members' needs, provide high-quality services, and improve productivity.
    • Maintain online and offline relationships with members and arrange activities based on their needs.
  • Building Operations and Management
    • Conduct walkthroughs to address issues, escalate recurring issues to your manager, and manage building operation-related tickets.
    • Manage consumable inventory and ensure compliance with brand guidelines.
    • Order consumables and manage vendors.
    • Maintain a good relationship with the landlord and property management team.
  • WeWork Product Support
    • Conduct building tours for prospective members.
    • Promote WeWork products or services with members and alert the relevant team when a member expresses interest in a sales conversation.
Requirements:
  • Client-centric: Prioritize clients and understand their needs.
  • Sales awareness: Understand WeWork Greater China's products and services.
  • Relationship management: Listen attentively and communicate authentically.
  • Ownership: Act professionally and take responsibility for actions and results.


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