Community Engagement Coordinator

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China WeWork Greater China Full time

We are seeking a dedicated and results-driven Community Associate to join our team at WeWork Greater China. This role involves delivering exceptional service to our members, promoting WeWork's offerings, and fostering a dynamic and inclusive community environment.

Key Responsibilities:
  • Hospitality and Membership Engagement
    • Coordinate the management of the community bar during operational hours, ensuring seamless service delivery to members and visitors.
    • Foster strong relationships with members by actively listening to their needs and tailoring their experience accordingly.
    • Assist with the move-in and move-out process for members, ensuring a smooth transition.
    • Capture and respond to member inquiries, providing top-notch services that boost productivity and satisfaction.
    • Develop and maintain robust connections with members across online and offline channels, creating opportunities for engagement and growth.
  • Building Operations and Management
    • Regularly inspect the premises to identify and resolve issues promptly, escalating recurrent concerns to your supervisor for resolution.
    • Address building operation-related tickets efficiently.
    • Monitor the consumption of supplies and materials to ensure alignment with brand guidelines.
    • Procure necessary goods and services from approved vendors.
    • Build and maintain effective relationships with the landlord and property management teams.
  • WeWork Product Support
    • Organize and lead guided tours of the facility for prospective members.
    • Energize WeWork's product and service offering among existing members, encouraging them to explore these options further and potentially initiate conversations with the sales team.
About You:
  • You have a proven track record of client-centricity and empathetic communication.
  • Deep understanding of WeWork Greater China's products and services.
  • Prolific problem-solving and critical thinking skills.
  • An unwavering commitment to teamwork and collaboration.


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