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Data Solutions Expert

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time
Bloomberg Overview
Bloomberg is a leading provider of financial data and analytics. Our mission is to deliver high-quality, timely information to our clients around the world.

About the Role
We are seeking an experienced Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for delivering exceptional service and support to our content partners and customers. Your primary focus will be on ensuring the quality and reliability of contributed content on our platform.

Key Responsibilities
- Manage our highest priority accounts with critical content partners
- Provide outstanding support to our content partners so that they trust us with their valuable content
- Learn from content partner interaction to anticipate content partner needs
- Establish, maintain and improve relationships with Content Partners to develop and implement technologies/workflows and facilitate efficient onboarding of new data sets
- Play a key role in implementing our data rights and entitlements while understanding downstream impacts
- Prioritize and manage projects with multiple partners to improve efficiency and return on investment
- Partner with internal Content Relationship Managers to understand themes/challenges partners are raising during their relationship with Bloomberg and work to build long term solutions
- Take ownership of any opportunities to improve our data products, acquire new content or enhance the customer experience
- Proactively manage campaigns to stay engaged with content partners and maintain the quality and reliability of contributed content. Support colleagues with campaigns to ensure a high standard is reached across the team

Requirements
- A bachelor's degree or higher in relevant data technology or financial field, or equivalent professional work experience
- Minimum of 2+ years of relevant experience
- Native or Business proficiency JLPT N1 or equivalent in Japanese language
- Excellent written and verbal communication skills
- Proven experience of relationship management
- Effective project management skills and ability to prioritize tasks accordingly
- Ability to isolate issues and resolve problems logically while identifying long term solutions to limit such issues arising again
- Ability to adapt within a fast-paced and dynamic environment, and desire to work on multidisciplinary teams
- Drive for continuous improvement to further develop our products

Preferred Qualifications
- Master's degree or certification such as a CFA charter holder or CAIA
- Experience in customer service or client relationship management
- Experience working with international business groups and clients
- Knowledge in information technology and statistical analysis or computer programming for example Excel, SQL, and/or Python