Insurance Operations Specialist
1 week ago
Overview:
We are looking for a highly motivated Insurance Operations Specialist to join our team at Liberty Mutual Insurance.
This role will involve handling customer inquiries, analyzing feedback, and implementing improvements to enhance customer satisfaction.
The ideal candidate will possess excellent communication skills, be detail-oriented, and have a strong understanding of insurance products.
About the Job:
- This is an entry-level position requiring a diploma with 2-4 years of working experience in a call center environment.
- Candidates should have experience handling General Insurance related products and be familiar with call center workflows.
- Possession of IIQE Paper 1 and 2 certification is mandatory.
Responsibilities:
- Handling customer inquiries and resolving issues.
- Analyzing customer feedback and implementing improvements.
- Collaborating with cross-functional teams to achieve business objectives.
- Meeting service level and KPIs defined by the company.
About Us:
Liberty Mutual Insurance Group is a leading global insurer with a presence in 29 countries. Our commitment to innovation and customer satisfaction drives us to deliver exceptional experiences.
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