Chief Product Strategist

5 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Octopus Holdings Limited Full time
Company Overview
Octopus Holdings Limited, a pioneering FinTech company, introduced the world's first contactless multi-modal transit payment system in 1997. Since then, we have expanded our services beyond transportation to encompass retail, e-commerce, cross-border transactions, and travel abroad. Our commitment to innovation and customer-centricity has enabled us to serve approximately 98% of Hong Kong's population, processing around HK$300 million on average daily.

Job Description
We are seeking an exceptional General Manager, Product Management to lead our product development and customer experience efforts. The ideal candidate will possess strong leadership and team management capabilities, with a track record of building and developing high-performing teams. They will be responsible for defining and implementing strategies in payment initiatives, leveraging market insights and trends to identify new opportunities in physical cards, online, and mobile services.

Key Responsibilities:
  • Liaise with business partners to explore new business opportunities and services for expanding Octopus applications.
  • Lead all product development and customer experience efforts to ensure sustainable business growth in the mobile-first era.
  • Support Retail Business (online and offline, local and outbound) and Transport Business with solutioning and product development to ensure success of those businesses.
  • Act as first line of defense to ensure regulatory and compliance requirements are met while driving business growth with P&L accountability.
  • Manage product and project management role and liaise with internal and external parties to deliver the product according to business plan.
  • Develop and execute a comprehensive product strategy that aligns with Octopus' growth objectives, leveraging market insights and trends to identify new opportunities in physical cards, online, and mobile services.
  • Lead efforts in devising the future technical roadmap for Consumer digital products, eg. Mobile Octopus for local users, Mobile Octopus for Tourists, etc.
  • Drive the development of innovative digital products and services, ensuring projects are delivered on time, within scope, and aligned with the business plan.
  • Lead technical implementation teams to deliver delightful products and experiences that are on time and with the highest level of quality.
  • Take ownership of Consumer Business' financial performance and profitability, overseeing budgeting, financial analysis, and resource allocation to optimise returns on investment.
  • Conduct thorough market research and competitive analysis to identify potential applications, trends, and partnerships that will expand Octopus' business.
  • Handle ad-hoc projects as assigned by the management.

Requirements:
  • Bachelor's degree in Business Administration, Computer Science, Human Interaction Design or related disciplines; Master's degree and/or MBA is preferred.
  • At least 15 years of experience in product management or development and/or business management with at least 5 years in a leadership role within the digital products/services space.
  • Proven experience in defining and implementing strategies in payment initiatives; strong understanding of design thinking, user research methodologies, and UI/UX best practices.
  • Exceptional strategic thinking and analytical skills, with the ability to identify market trends and business opportunities.
  • Strong knowledge in payment and digital solution development and rollout mobile payment, e-Commerce, CRM, web technologies.
  • Strong leadership and team management capabilities, with a track record of building and developing high-performing teams.
  • Excellent communication, negotiation, and interpersonal skills to liaise effectively with partners, stakeholders, and team members.
  • Excellent written and spoken English and Chinese.

What We Offer:
We offer successful candidates an attractive remuneration package and excellent career prospects. If you are a motivated individual with a passion for innovation and customer-centricity, please submit your resume, present and expected salary, contact details, and quoting the reference number.

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