Luxury Brand CRM Manager

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time
About the Role

We are seeking an exceptional CRM Manager to join our team at Richemont. As a key member of our retail operations, you will be responsible for developing and implementing effective CRM strategies to drive customer loyalty and revenue growth.

Key Responsibilities
  • Develop and implement CRM programs to enhance customer engagement and retention
  • Analyze sales and revenue data to identify trends and opportunities for growth
  • Collaborate with retail teams to develop and execute selling strategies
  • Lead analytical analysis of competitors and the customer landscape to ensure the competitiveness of our CRM program
Requirements
  • At least 5 years of experience in Retail Management, managing client servicing, CRM tools, and client relationship management
  • Strong communication and interpersonal abilities
  • Excellent organizing and leadership skills
  • Analytical mind and familiarity with data analysis principles

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