Client Services Director

1 week ago


Central And Western District, Hong Kong SAR China Vistra Full time

Vistra is looking for a Client Services Director - Payroll and HR to lead our Employer Solutions team in Hong Kong. In this role, you will oversee the management of client portfolios, develop and implement strategies to optimize client engagement, retention, and satisfaction, and ensure exceptional client experience.

Key responsibilities include managing client portfolios, cross-selling/up-selling services, and working closely with internal teams to ensure successful project execution. You will also monitor KPIs to drive continuous improvement and ensure compliance with statutory payment and reporting requirements in MPF and tax.

Main Responsibilities
  • Oversee the management of client portfolios
  • Develop and implement strategies to optimize client engagement, retention, and satisfaction
  • Monitor KPIs to drive continuous improvement

Requirements:

  • Bachelor's Degree in Business Studies or Human Resources Management
  • Minimum 10 years' experience in payroll or HR administration, with at least 5 years' experience at a supervisory level
  • Good knowledge of Employment Ordinance and HR-related regulations


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