Regional IT Service Manager, SAP

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Burberry Limited Full time
ROLE OVERVIEW

Burberry Limited is seeking a skilled Regional IT Service Manager to join our team in Hong Kong. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our SAP systems and services in the region.

KEY RESPONSIBILITIES

  • Develop and drive regional IT strategy, ensuring service is at the heart of everything we do.
  • Work closely with regional leadership to ensure IT services meet business needs and stakeholder expectations.
  • Ensure service transition and change management processes are followed, with a focus on delivering high-quality services to our customers.
  • Develop and maintain service level agreements with regional vendors and partners.
  • Lead incident and request management teams to ensure effective resolution of IT issues.
  • Oversee continuous service improvement initiatives, identifying areas for improvement and implementing changes to enhance service delivery.
  • Collaborate with regional IT teams to ensure alignment with global IT strategies and standards.

PERSONAL QUALIFICATIONS

  • Proven experience in IT service management, with a focus on SAP systems and services.
  • Strong leadership and communication skills, with the ability to influence and motivate teams.
  • Experience in managing IT vendors and partners, with a focus on service level agreements and contract management.
  • Ability to analyze complex IT issues and develop effective solutions.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.

WHAT WE OFFER

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a global brand and contribute to its success.

HOW TO APPLY

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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