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Merchandising Coordinator

2 weeks ago

kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

Key Responsibilities

  • As a member of our merchandising team, you will be responsible for responding professionally to inquiries from internal and external customers.
  • You will handle customer inquiries by calls and emails, efficiently resolving them while providing excellent customer service.
  • Update customers with details like order status, product pricing, etc., and execute customer requests such as editing orders, coordinating artwork arrangements, etc.
  • Collaborate effectively across sales, development, production, and warehouse teams to ensure smooth operations.
  • Frequent follow-up is required to ensure shipments are confirmed by customers in a timely manner.