Customer Service Ambassador

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China YMCA of Hong Kong Full time

We are looking for a highly skilled and dedicated Guest Service Agent or Senior Guest Service Agent to join our team at the YMCA of Hong Kong.

Responsibilities:
  • The ideal candidate will efficiently handle check-in and check-out procedures while maintaining excellent communication with guests.
  • They will be responsible for responding to guest inquiries in a timely and professional manner.

This role offers opportunities for career growth and skill development in customer service and hospitality.

Requirements:
  1. A minimum of a diploma in Hospitality or a related field is required.
  2. Excellent written and spoken English, Chinese, and Mandarin language skills are essential.
  3. The successful candidate will possess strong customer service and telephone etiquette skills.
  4. Pleasant, confident, and patient demeanor are a must.
  5. Familiarity with Opera system is an asset.
  6. Shift work is required for this position.
  7. Candidates with experience will be considered for the Senior Guest Service Agent position.

We value fairness and respect in all aspects of our hiring process.



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