Health and Well-being Partner Team Lead
4 days ago
We are proud to offer a challenging and rewarding opportunity for a seasoned Health and Well-being Partner Team Lead to join our cross-functional team. As a key leader, you will play a critical role in shaping the future of our customer service operations.
The ideal candidate will have a strong background in customer service operation, with a minimum of 8 years of experience, including at least 5 years in a supervisory role. A deep understanding of life and medical insurance products, particularly delivery services through digital platforms, is essential.
We are seeking a results-driven leader who can inspire and motivate teams to deliver exceptional customer experiences. If you are a customer-centric professional with excellent problem-solving skills and a proven track record of success, we encourage you to apply.
Responsibilities:
- Lead the development and implementation of customer service strategies aligned with business objectives.
- Collaborate with cross-functional teams to identify and prioritize areas for improvement.
- Analyze data to inform business decisions and drive operational efficiency.
- Develop and implement training programs to enhance employee skills and knowledge.
- Maintain high-quality relationships with external service providers.
Requirements:
- Minimum 8 years of experience in customer service operation, with at least 5 years in a supervisory role.
- Strong knowledge of life and medical insurance products, particularly delivery services through digital platforms.
- Experience working in a fast-paced environment and managing process change.
- Excellent leadership and communication skills.
- Ability to analyze data and inform business decisions.
- Cantonese speaker with good command of spoken and written English and Chinese.
- Holding of IIQE 1, 2, 3 & 5.
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