Senior Product Development Director
7 days ago
We are seeking an experienced Senior Product Development Director to lead our payment solutions team at DBS Bank (Hong Kong) Limited. This is a unique opportunity to drive business growth, enhance customer experience, and develop innovative payment solutions.
Responsibilities- Payment Strategy and Innovation:
- Develop and execute the overarching payments strategy for DBS Consumer Banking Group.
- Identify new payment trends, technologies, and customer needs, and spearhead the development of innovative payment solutions.
- Collaborate cross-functionally to drive the implementation of new payment capabilities and enhance the existing offerings.
- Evaluate the effectiveness of payments solutions in alignment with the bank's digital transformation initiatives and customer-centric approach.
- Business Growth and Profitability:
- Achieve aggressive growth targets for the payments business, including revenue, transaction volume, and deposit portfolio.
- Develop and implement effective marketing and sales strategies to drive customer acquisition and usage of payment services.
- Optimize the pricing and product mix to enhance the profitability of the payments business.
- Monitor market trends, competitor activities, and customer feedback to maintain a competitive edge.
- Customer Experience and Operational Excellence:
- Oversee the end-to-end customer journey for all payment solutions, ensuring seamless and frictionless experiences.
- Collaborate with other business units to identify and address customer pain points, and implement process improvements.
- Ensure the payments operations are efficient, scalable, and compliant with regulatory requirements.
- Leverage data and analytics to drive continuous improvements and enhance the overall customer experience.
- People and Team Management:
- Build and lead a high-performing team of payments professionals, fostering a culture of innovation, collaboration, and customer-centricity.
- Provide strategic direction, mentorship, and performance management to the team.
- Identify and develop talent, and implement succession planning to ensure the team's long-term sustainability.
- Promote a positive and engaging work environment that aligns with DBS' core values and culture.
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