Senior Product Development Director

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Overview

We are seeking an experienced Senior Product Development Director to lead our payment solutions team at DBS Bank (Hong Kong) Limited. This is a unique opportunity to drive business growth, enhance customer experience, and develop innovative payment solutions.

Responsibilities
  • Payment Strategy and Innovation:
    • Develop and execute the overarching payments strategy for DBS Consumer Banking Group.
    • Identify new payment trends, technologies, and customer needs, and spearhead the development of innovative payment solutions.
    • Collaborate cross-functionally to drive the implementation of new payment capabilities and enhance the existing offerings.
    • Evaluate the effectiveness of payments solutions in alignment with the bank's digital transformation initiatives and customer-centric approach.
  • Business Growth and Profitability:
    • Achieve aggressive growth targets for the payments business, including revenue, transaction volume, and deposit portfolio.
    • Develop and implement effective marketing and sales strategies to drive customer acquisition and usage of payment services.
    • Optimize the pricing and product mix to enhance the profitability of the payments business.
    • Monitor market trends, competitor activities, and customer feedback to maintain a competitive edge.
  • Customer Experience and Operational Excellence:
    • Oversee the end-to-end customer journey for all payment solutions, ensuring seamless and frictionless experiences.
    • Collaborate with other business units to identify and address customer pain points, and implement process improvements.
    • Ensure the payments operations are efficient, scalable, and compliant with regulatory requirements.
    • Leverage data and analytics to drive continuous improvements and enhance the overall customer experience.
  • People and Team Management:
    • Build and lead a high-performing team of payments professionals, fostering a culture of innovation, collaboration, and customer-centricity.
    • Provide strategic direction, mentorship, and performance management to the team.
    • Identify and develop talent, and implement succession planning to ensure the team's long-term sustainability.
    • Promote a positive and engaging work environment that aligns with DBS' core values and culture.


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