Performance Metrics Analyst

2 weeks ago


Hong Kong Island, Hong Kong SAR China Transamerica Life Bermuda Full time

Transamerica Life Bermuda is looking for a Performance Metrics Analyst to join its team.

About the Role

The successful candidate will have at least 5 years of experience in customer service, policy administration, or a related field. A strong understanding of life insurance products and proficiency in MS Office applications are essential.

  • Able to multitask, prioritize, and manage time effectively on tight deadlines.
  • Strong problem-solving skills and effective communication for case resolutions.

Responsibilities:

  1. Monitor and analyze performance data to identify improvement areas.
  2. Identify opportunities for process improvements and implement changes to increase efficiency and effectiveness.
  3. Collaborate with stakeholders to ensure that all relevant parties are informed and aligned with changes.


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