Guest Experience Associate
4 days ago
Job Details
We are seeking a highly skilled and motivated Guest Experience Associate to join our team at Make My Dream Immigration. As a key member of our hotel operations, you will be responsible for ensuring the highest level of service and satisfaction for our guests.
About the Position
The successful candidate will have a minimum of 3 years' experience in a similar role and hold a diploma or bachelor's degree. Your excellent communication skills, ability to work independently, and attention to detail will make you an ideal fit for this position.
Key Responsibilities:
- Greet guests and respond to their queries in a friendly and professional manner
- Dust and polish furniture to maintain a clean and welcoming environment
- Restock beverages and food items in the minibar to ensure guest satisfaction
- Address guests' queries regarding additional services, such as room service or amenities
- Report any technical issues or maintenance needs to ensure prompt resolution
- Follow hotel security guidelines to ensure guest safety and security
- Change bed linen and make beds to maintain a clean and comfortable environment
- Replace used towels to promote hygiene and cleanliness
- Sweep and mop floors to maintain a clean and tidy environment
- Vacuum carpets to maintain a clean and comfortable environment
- Dust furniture to maintain a clean and welcoming environment
- Replenish bath care products, such as soap and shampoo, to ensure guest satisfaction
- Clean public areas, including corridors, to maintain a clean and welcoming environment
- Assist guests with retrieving lost items to provide exceptional customer service
- Ensure all assigned rooms are clean and tidy by the end of each shift
Benefits:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Opportunity to work in a dynamic and supportive team environment
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