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Senior Specialist

2 weeks ago

Hong Kong Island, Hong Kong SAR China Checkout Full time
Senior Specialist - Payments

We're the strategic payments partner for some of the best-known fast-moving brands globally. Our mission is to enable businesses and their communities to thrive in the digital economy.

About the Role:

  • As a Senior Specialist, Technical Account Management, you will be instrumental in building and maintaining strategic relationships with key clients in the Crypto and iGaming space.
  • You'll be responsible for: Building and nurturing long-term relationships with key clients, serving as their primary point of contact for technical matters, and driving customer success through proactive identification of opportunities to optimize their payment solutions.
  • This involves: Providing expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
  • You'll also be expected to: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.

Our Ideal Candidate Has:

  • 2 years of experience in an analytical or technical role with experience managing internal and external stakeholders.
  • Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics).
  • Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).
  • Familiarity with API-based integration methods and related tools/frameworks.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
  • Results-oriented approach with a focus on delivering exceptional customer satisfaction.
  • Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.
  • Willingness to travel occasionally to client sites as required.
  • Good in speaking and writing in both English and Chinese, and in speaking Mandarin.