Senior Client Manager
4 days ago
NTT DATA is seeking a seasoned Senior Client Manager to join our team. As a key member of our sales team, you will be responsible for managing and growing relationships with our clients to drive business growth and expansion.
Key Responsibilities:- Manage and grow relationships with assigned clients to drive land, expansion, and renewals across all solutions.
- Pursue leads identified by aligned lead generation representatives/business development representatives.
- Minimize churn and maximize retention in assigned accounts.
- Drive client satisfaction throughout the entire lifecycle of the clients' buying process.
- Generate demand by assisting clients to identify current needs and then effectively articulate how NTT DATA can add value through its services and solutions.
- Influence and work closely with vendors/partners to achieve required results.
- Use company sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecast.
- Develop open and effective channels of communication with each client within the assigned account.
- Encourage revenue growth by inspiring clients to additional services.
- Become the reliable point of contact for clients that is required to establish a strong business relationship.
- Take ownership of a range of accounts within the assigned segments.
- Determine the best solution requirements for each client that can be deployed by other departments.
- Build enduring relationships and display an understanding of the client industry, business environment, and strategy to identify current and future opportunities for the organization.
- Develop and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
- Monitor and control financial governance and compliance throughout an area of specialization in order to manage financial cost.
- Advanced experience in a global partner management role.
- Advanced experience in a sales environment and/or customer service role.
- Advanced experience in the IT or professional services industry with a focus on business development and/or sales.
- Advanced experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
- Advanced sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
- Advanced experience gained in a similar client manager role.
- Advanced experience working with Salesforce.com contact platform.
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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