APAC Sales and Operations Coordinator
7 days ago
As a Regional Retail Operations Supervisor at Richemont, you will play a critical role in driving sales growth and operational excellence across our APAC retail network.
You will be responsible for analyzing sales data, identifying trends, and developing strategies to optimize store performance. Additionally, you will work closely with boutique teams to ensure seamless day-to-day operations, implement group safety guidelines, and manage retail KPIs.
Key Responsibilities:
- Analyze sales data to identify trends and opportunities for growth
- Develop strategies to optimize store performance and drive sales growth
- Work closely with boutique teams to ensure seamless day-to-day operations
- Implement group safety guidelines and risk management
- Manage retail KPIs, monthly commission, and expenses control
- Prepare various retail reports for management review
- Responsible for boutique supplies ordering and replenishment
- Distribute HQ's VM guideline and ensure boutiques follow it closely
- Consolidate and follow up on boutique maintenance with vendors
- Work closely with Customer Service Centre to provide before- and after-sales services
- Coordinate with Boutiques and Communications Department for CRM events and client information capture and management
- Provide on-site support to Friends & Family Sale
- Ad hoc duties as assigned
Job Profile:
- University degree with minimum 3 years of experience in luxury retail operations
- Asia Pacific regional knowledge is a plus
- Self-driven and result-oriented
- Strong communication and interpersonal skills
- Familiar with Microsoft programs and strong in Excel
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