ServiceNow Architect

Join to apply for the ServiceNow Architect role at Infosys . Infosys is a global leader in next‑generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Location – Hong Kong Roles and Responsibilities Work on IT operation solutions and address problems for our clients on ITSM tool deployment, customization, and integration. ServiceNow knowledge and experience is a must. The solutions include the design and implementation of cloud infrastructure and services required by ITSM tools and other applications to integrate with: Design ITSM or other cloud‑based monitoring solution architecture based on requirements from IT strategy, IT planning, enterprise architecture design etc. Work out solutions for implementing complex ITSM or cloud operation application, including custom applications and UI/UX design, and integration between ITSM, cloud operation and business critical systems. Lead to work out data modelling, business process automation, and performance optimization in ITSM and cloud operation solutions. Lead to implement ITSM and cloud operation solutions, including service mapping and discovery, event management, and IT Service Management. Build and optimize the processes on incidents, problem management, BC/DR and the related KPIs. Help to design security and operation architectures, including authentication & identity management, middleware, and infrastructure level security operation solutions. Take the technical leadership role in various projects or job assignments. Take presales support tasks and help to pursue business opportunities by making proposal solutions against RFPs, showing our capability to take the responsibility to meet operation targets. Be flexible and adaptive to take other senior architect roles. Qualifications University degree in Computer Science, Information Systems, Engineering, or a related discipline is required. Minimum 15 years in IT technology areas in technical roles. Minimum of 8 years of experience in ITSM and cloud operation solution design and development and architecture. Minimum of 5 years in architect roles. Expertise in designing and implementing complex ServiceNow solutions, including custom applications and UI/UX design. Strong integration skills with the ability to connect ITSM and cloud monitoring tools with external systems. Knowledge of data modelling, business process automation, and performance optimization in ITSM tools. Demonstrated experience with ITSM tools, service mapping and discovery, event management, and IT Service Management. Have experience in industries such as retail, finance, Internet, manufacturing and life science. Language: English + Cantonese. EEO Statement At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call 1‑866‑472‑0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third‑party vendors. In the absence of a signed agreement, any submission will be deemed as non‑binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. “All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.” #J-18808-Ljbffr