Assistant Manager

4 days ago

Tung Chung, Hong Kong SAR China The Silveri Hong Kong- Mgallery Full time

Responsibilities Ensure respect of the brand standards, 5-star hotel service, management rules and manager directions. Take orders and serve customers using the point-of-sales system. Communicate food orders with kitchen team to ensure meals are cooked as ordered. Handle all cash and credit card transactions for all food and beverage purchases. Manage food and beverage operations within budget and to the highest standards. Ensure beverage and condiments are stocked properly and consistently throughout shift. Prepare and serve all types of beverages (including alcohol). Guide and train the team to follow service standards. Identify customers' needs and respond proactively to their concerns. Accurately answer customers’ questions and provide information on food and beverage details, hotel operations hours (swimming pool, gym, F&B outlets). Maintain a memorized knowledge of the menu, prices, ingredients, offers, promotions, and discounts. Provide assistance to teammates if operations demand. Perform other duties as assigned or required by upper management. Qualifications 2 years experience in F&B management (Hotel & Independent restaurant) are required. 5 years experience in F&B (Hotel & independent restaurant). Strong verbal and written communication skills (English, Cantonese, Mandarin). Ability to spot and resolve problems efficiently. Ability to manage personnel and meet financial targets. Guest-oriented and service-minded. Culinary school diploma or degree in food service management or related field. #J-18808-Ljbffr

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