Mortgage Service Officer

1 day ago

hong kong, Hong Kong SAR China HSBC Full time

Mortgage Service Officer / Senior Mortgage Service Officer - Hong Kong Business Join to apply for the Mortgage Service Officer / Senior Mortgage Service Officer - Hong Kong Business role at HSBC Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world‑class wealth management through best‑in‑class, mobile‑first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. WPB has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation. Principal Responsibilities Grow the Bank's mortgage lending business by supporting the end‑to‑end mortgage process and application referred by branch and mortgage outreach sales team Provide privileged mortgage solutions and services to customers; identify customers' other banking needs such as protection, financial services and follow through the mortgage application journey Communicate closely and timely with frontline on mortgage approval results and counter‑offers to secure the loan drawdown and raise the Bank's mortgage penetration Liaise with internal and external departments to ensure mortgage documents are in compliance with the Bank's policies, guidelines and regulatory requirements as well as service standards Collaborate with various branch streams and outreach sales teams to fulfill customers' property and financial needs with the Bank and uplift the application to drawdown ratio Qualifications Knowledgeable in mortgage products and credit guidelines Able to work independently while collaborating well with frontline staff and internal departments Good communication, interpersonal and analytical skills Great sense of responsibility and a service‑mindset to ensure efficient and quality customer service processes Holder of relevant insurance and investment licenses and compliance with related Continuing Professional Development (CPD) requirements The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Seniority Level Entry level Employment Type Full‑time Job Function Finance Banking Issued by The Hongkong and Shanghai Banking Corporation Limited HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. #J-18808-Ljbffr

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