General Insurance Officer

5 days ago

Hong Kong Island, Hong Kong SAR China Robert Walters (HK) Ltd Full time

A leading organisation in Hong Kong is seeking a General Insurance Officer to join their dedicated team, offering you the chance to make a meaningful impact across both Hong Kong and Mainland China. What you'll do: Handle insurance claims for the Group across Hong Kong and Mainland China, ensuring each case is managed with care, accuracy, and attention to detail. Respond promptly to enquiries from internal stakeholders regarding insurance matters, providing clear advice and guidance tailored to their needs. Offer expert recommendations on property insurance policies, helping the Group maintain comprehensive coverage and risk management strategies. Advise on public liability insurance issues, supporting the Group's commitment to safety and legal compliance in all operations. Maintain up-to-date records of claims and policy documentation, ensuring information is organised and accessible for audit or review purposes. Collaborate closely with colleagues across departments to share insights on insurance trends and best practices, contributing to communal knowledge. Communicate effectively in English, Cantonese, and Putonghua when liaising with clients, partners, or regulatory bodies. Support the continuous improvement of insurance processes by identifying areas for enhancement and sharing constructive feedback with the team. What you bring: Degree holder with preference given to those who possess ACII or ANZIIF professional insurance qualifications, demonstrating your commitment to excellence in the field. At least three years' experience working within general insurance environments, showcasing your dependable track record of handling complex cases. Comprehensive understanding of property insurance principles as well as public liability coverage requirements relevant to large organisations. Excellent interpersonal skills that enable you to connect easily with colleagues at all levels and provide empathetic support during claim processes. Outstanding communication abilities in written and spoken English as well as Chinese (including Putonghua), ensuring clarity when advising stakeholders. Proven ability to work collaboratively within teams while sharing insights generously for communal benefit. Attention to detail when managing documentation or reviewing policy terms so that nothing is overlooked. Sensitivity towards client needs coupled with a polite approach when resolving queries or concerns. #J-18808-Ljbffr

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